BetWinner Privacy Policy – How We Protect Your Data

1Overview

BetWinner ("we", "us", "the Platform") is committed to handling your personal information with care and transparency. This Privacy Policy describes how BetWinner collects, processes, stores and protects personal data when you use our website, mobile app, sports betting services, casino, bingo, fish games and all related platform features.

By registering an account or using BetWinner's services, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions, which govern the overall use of the platform.

We collect only the information that is genuinely needed to operate the platform, process your PKR transactions and keep your account secure. We do not sell your personal data to third parties for marketing purposes.

2What We Collect

The personal data we collect from you falls into the following categories:

We do not intentionally collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs or health information. If you contact support and share such information voluntarily, it will be handled with extra care and used only to resolve your query.

3How We Collect Your Information

BetWinner collects your personal data through the following means:

• Direct input: Information you provide when registering an account, making a deposit or withdrawal, updating your profile, or contacting support.
• Automated collection: Technical data collected automatically when you visit the website or use the app — including your IP address, browser type and session data — via cookies and server logs.
• Payment providers: When you deposit via JazzCash, Easypaisa, Raast or bank transfer, we receive confirmation data from your payment provider to verify and credit your transaction.
• Identity verification: Documents you submit voluntarily or in response to a verification request — such as a copy of your CNIC — when required prior to withdrawal processing.
• Customer support interactions: Records of communications with our support team, including chat messages and email correspondence.

4How We Use Your Data

Your personal data is used for the following purposes:

• Creating and managing your BetWinner account, including login authentication and account security.
• Processing PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods.
• Settling sports bets, casino game results, bingo rounds and fish game sessions accurately and on time.
• Verifying your identity and age (18+) as required before processing withdrawals or in response to regulatory requirements.
• Sending account-related communications — such as deposit confirmations, withdrawal updates and security alerts. These are not optional as they are part of operating your account.
• Sending promotional communications about bonuses, offers and platform updates — only where you have opted in to receive them. You can opt out at any time via account settings.
• Monitoring platform usage for responsible gaming purposes, including detecting patterns that may indicate problem gambling behaviour. This allows us to apply deposit limits, session reminders or self-exclusion tools appropriately.
• Preventing fraud, detecting suspicious activity and protecting the integrity of betting markets — including sports betting on PSL, T20 and other cricket events.
• Improving the platform — analysing usage patterns to fix bugs, optimise load times on the mobile app, and make the overall experience better for Pakistan players.

We process your data on the legal basis of contractual necessity (to provide the service you signed up for), legitimate interests (fraud prevention, security, platform improvement) and consent (marketing communications).

5Payment Data & PKR Transactions

All financial transactions on BetWinner are processed in PKR. When you make a deposit via JazzCash, Easypaisa, Raast or bank transfer, the transaction is processed through the relevant payment provider's systems. BetWinner receives a transaction confirmation and the associated reference data needed to credit your account balance. We do not store full payment credentials such as complete card numbers or full mobile wallet PINs on our servers.

• Deposit and withdrawal history is retained in your account transaction log and is accessible to you via your account dashboard.
• Payment method details (such as a JazzCash wallet number or bank account number) are stored in encrypted form and used solely for processing your transactions and verifying that withdrawals are sent to accounts in your own name.
• BetWinner does not share your financial data with third parties except where strictly necessary to process a transaction — for example, passing a bank reference to your payment provider to complete a withdrawal.
• If a deposit or withdrawal fails, the relevant transaction reference may be shared with the payment provider to investigate and resolve the issue.

6Sharing Your Data

BetWinner does not sell your personal data to any third party. We share your information only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, banks and card networks as required to complete your PKR deposits and withdrawals.
• Identity verification providers: Third-party KYC services used to verify your CNIC or other identity documents where required. These providers are bound by strict data handling agreements.
• Game providers: Casino and game studios that supply live dealer tables, slots, bingo and fish games. Your account identifier and game session data may be shared with the relevant studio to run the game and settle results.
• Fraud prevention and security partners: Third-party services used to detect suspicious login activity, bot usage or fraudulent financial behaviour. These partners receive only the minimum data necessary for fraud detection.
• Legal and regulatory requirements: Where we are required by law or a competent authority to disclose personal data, we will comply. We will notify you of any such disclosure where legally permitted to do so.
• Business transfers: In the event of a merger, acquisition or sale of assets, your personal data may be transferred to the successor entity. You will be notified of any such change in advance where possible.

All third parties who receive your personal data are required to handle it securely and use it only for the specific purpose for which it was shared. BetWinner does not permit third-party partners to use your data for their own independent marketing purposes.

7Cookies & Tracking

BetWinner uses cookies and similar tracking technologies to keep the platform working properly and to understand how players use it. Cookies are small text files stored on your device when you visit the website or use the app.

We use the following types of cookies:

• Essential cookies: Required for core platform functions — keeping you logged in, remembering your deposit method preference, maintaining session state during live betting. These cannot be disabled without breaking core functionality.
• Analytics cookies: Used to understand which pages are visited most, where players drop off during registration, and how the sports betting section performs. This data is aggregated and not tied to your individual identity for analytics purposes.
• Functional cookies: Remember your preferences such as language settings, odds format and layout choices to improve your experience on return visits.
• Security cookies: Help detect fraudulent login attempts, verify that form submissions are genuine and protect your account from unauthorised access.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some features — such as saved preferences — may not work as expected.

8Security

Protecting your personal and financial data is a core responsibility for BetWinner. We apply the following security measures across the platform:

• TLS encryption for all data transmitted between your device and BetWinner's servers — covering login, deposits, withdrawals and all account activity.
• Encrypted storage of sensitive data including payment method details and identity document references.
• Role-based access controls within BetWinner, so that staff can only access personal data that is necessary for their specific role.
• Automated monitoring for unusual login patterns, multiple failed authentication attempts and suspicious financial activity.
• Regular security reviews of platform infrastructure and third-party integrations.

Despite these measures, no online platform can guarantee absolute security. You also play an important role in keeping your account safe — use a strong, unique password for your BetWinner account, do not share your login credentials, and contact support immediately if you notice any suspicious activity on your account.

9Data Retention

BetWinner retains your personal data for as long as your account is active and for a reasonable period thereafter, as required for the following purposes:

• Transaction records and account history are retained for a minimum period in order to resolve disputes, process any pending withdrawals and comply with applicable record-keeping requirements.
• Identity verification documents are retained for the period required to satisfy our KYC (know your customer) obligations and for a period after account closure.
• Support correspondence is retained for a period sufficient to resolve any open issues and to provide a record if a dispute is raised at a later date.
• Analytics data (aggregated, non-identifiable) may be retained indefinitely for platform improvement purposes.

When your personal data is no longer required, it is securely deleted or anonymised. You may request early deletion of your data — subject to our legal and contractual obligations — by contacting support. See the Your Rights section below for more details.

10Your Rights

As a BetWinner account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team through your account dashboard or at the email address listed in the Contact section.

11Minors

BetWinner is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. During registration, you are required to confirm that you meet the minimum age requirement.

If we discover that an account has been registered by a minor, the account will be closed immediately, all balances forfeited, and any personal data associated with that account will be deleted as promptly as possible. If you are aware of a minor attempting to use BetWinner, please contact support so we can act on it quickly.

Parents and guardians are encouraged to use parental control tools available on their devices to prevent minors from accessing online gaming or betting platforms. Visit the Responsible Gaming page for more guidance on protecting younger family members.

12Policy Updates

BetWinner may update this Privacy Policy from time to time to reflect changes in our data practices, platform features or applicable requirements. When we make material changes, the "last updated" date at the top of this page will be revised.

For significant changes, we may also notify active players via email or through an on-platform notification. Your continued use of BetWinner after an update to this policy constitutes your acceptance of the revised terms.

13Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or wish to raise a concern about how your personal information has been handled, please get in touch with our support team.

You can contact us through the support options available within your BetWinner account dashboard, or write to us directly at:

[email protected]

For responsible gaming concerns, self-exclusion requests or help managing your account, visit the Responsible Gaming page. For answers to common questions about accounts, deposits and withdrawals, the FAQ page is a good starting point. For the full rules governing use of the platform, see the Terms and Conditions.